AFTERPAY AVAILABLE

FAQ

WHERE DO YOU SHIP TO?

We ship WORLDWIDE!

WHEN CAN I EXPECT TO RECEIVE MY ORDER? 

Domestic: We ship domestically with Australia Post eParcel and provide tracking. If you have placed an order with Standard Shipping rates, expect delivery within 7 business days. If you have purchased Express shipping, expect delivery within 1-3 business days. 

International: We ship Internationally with DHL Express. Shipping time varies depending on country, but will often arrive anywhere from 1-7 business days. This does not account for time taken to process parcels/customs etc. 

I HAVEN'T RECEIVED AN ORDER CONFIRMATION, HAS IT BEEN CONFIRMED?

First - check your spam folder! Sometimes you can find your order confirmation there. If you still can't see it, contact us at customersupport@cocoskin.com.au and we can resend the confirmation email, or just confirm it for you ourselves!

WHERE IS MY ORDER?

If you have placed an order and it has been confirmed, please allow 48 hours for shipping/tracking information to be received. If it has been longer than 48 hours and no confirmation, please contact customer care.

CocoSkin does not take responsibility for lost or stolen packages, but if you do find yourself in a situation like this, we are always happy help our customers! Read more about our shipping policies here.

WHERE ARE YOUR PRODUCTS MANUFACTURED?

All of our products 100% Australian Made, and we only source our ingredients from amazing & ethical Aussie suppliers! 

DO YOU TEST ON ANIMALS?

Absolutely not! And we also do not source ingredients from suppliers who do. 

ARE YOUR PRODUCTS VEGAN?

We are 100% VEGAN!  

CAN I RETURN/EXCHANGE, OR GET A REFUND?

Please read more about returns in our Returns & Exchanges Policy here.

I NEED HELP! :( CAN I SPEAK TO SOMEONE? 

We're here for you! Shoot us an email at customersupport@cocoskin.com.au, and a team member will get back to you within 24 hours! 

 

Vegan & Cruelty Free

We love all our little fur babies! We are 100% Vegan and Cruelty Free!

100% Aussie Made

All products are manufactured in Australia, with ingredients sourced from amazing local suppliers. 

Bio-Friendly

All packaging used is either compostable, reusable, biodegradable, or 100% recyclable.